Help for shoppers. Help for your team.

Codexta works inside Codecta Commerce. It uses shopper context to suggest products, puts the chosen item in the basket, answers policy questions and hands off to a person. For merchant teams, it can work with products, catalogs and discounts, with changes reviewed before publishing.

Codexta shopper conversation showing two matching products with size pickers
Completed action card showing an item added to the basket with size, price and basket total
Zoom · added to basket
Guides shoppers

Suggests products from context and shows them with the choices that matter.

Acts, visibly

Adds to the basket and shows each completed action as a clear card.

Knows when to hand off

Answers policy questions with sources, then opens a ticket for a person.

01For shoppers

Suggest, then add to basket.

Describe what you want and Codexta shows matching products with the sizes and options that matter. Say “add the white one to my basket” and it does, showing exactly what changed.

  • Product guidance: matching products appear as cards, with size choices on the card.
  • Real basket actions: the completed action shows the item, size, price and what is now in the basket.
  • Native to the platform: it works with the live catalogue and basket, not a copy of them.
Codexta conversation where the shopper asks for the white shirt to be added to the basket and an Added to Basket card is shown
02Policy and hand-off

Answers with sources, then a person.

When a shopper asks why a code did not work, Codexta explains using your own policy content and shows the sources it used. If the answer is not enough, it opens a ticket so a person can take over.

  • Sources shown: policy answers list the content they came from.
  • Hand-off, not dead end: one tap opens a support ticket with the context already attached.
  • Your policies: answers follow the rules your shop actually applies, such as minimum spend or excluded items.
Codexta answering why a promo code was rejected, listing sources and opening a support ticket
03For your team

Merchant tools, with review.

Codexta can also work with products, catalogs and discounts for the people who run the shop. Changes are prepared for review before anything is published, so the team stays in control of what goes live.

  • Work in plain language: ask for a product or promotion change instead of hunting through forms.
  • Reviewed before publishing: the change is a draft a person checks, not something that goes live on its own.
  • We show it live: ask us to demonstrate a real completed merchant action in your demo.
designed flow, not a recording

Ask, draft, review, publish

01A merchandiser asks for a weekend 3 for 2 on accessoriesAsk
02Codexta prepares the discount as a draftDraft
03A person reviews the rules and datesReview
04The team publishes itPublish

Codexta is the AI assistant. Codecta Commerce is the platform it works inside.

In practice

One conversation, from question to basket.

The assistant is part of the commerce journey, so it can act on the same catalogue, basket and policies your shop already runs on.

01

The shopper asks

In their own words, about a product or a policy.

02

Codexta suggests

Matching products appear with the choices that matter.

03

The item goes in the basket

A completed-action card shows exactly what changed.

04

A person takes over

When needed, a ticket opens with the context attached.

Want the AI platform itself?

Codexta is more than a shop assistant.

Codexta is a platform for business processes that AI carries out within your rules. Inside Codecta Commerce it is the shopper and merchant assistant; on its own it handles banking, service and knowledge work too.

See Codexta inside your shop.

Bring a real shopper question and a real merchant task. We will show both in a tailored demo.

Book a Codecta Commerce demo